In most cases items will be delivered within 1-3 weeks. However, since our fulfillment centers are currently overseas, please allow 6-8 weeks to pass before contacting support, as some items can take that long if they are in high demand. If your order still hasn’t arrived within 60 days of your original purchase date, contact our support team at firstname.lastname@example.org for a full refund. (In 99% of cases the item will still show up after that, so in most cases that means it’s on us).
We currently have multiple fulfillment centers, so all of our items do not ship from the same place. If you only receive part of your bundle, hang tight, the rest are on the way.
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.
If this happens to you, email us as soon as possible at email@example.com, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.
Please email us at firstname.lastname@example.org and we’ll respond as soon as we can.