Free Secure Shipping on Orders Above $50

Free Secure Shipping on Orders Above $50

FAQ

How Long Will Shipping Take?

In most cases items will be delivered within 1-3 weeks. However, since our fulfillment centers are currently overseas, please allow 6-8 weeks to pass before contacting support, as some items can take that long if they are in high demand. If your order still hasn’t arrived within 60 days of your original purchase date, contact our support team at support@culturedlady.com for a full refund. (In 99% of cases the item will still show up after that, so in most cases that means it’s on us).

 

I Ordered More Than One Item, and Only Received One Or Part Of The Package. Why Is That?

We currently have multiple fulfillment centers, so all of our items do not ship from the same place. If you only receive part of your bundle, hang tight, the rest are on the way.

 

I Places An Order But I Didn’t Receive A Confirmation Email … What’s Going On?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.

 

I Want To Change My Order / Address, Can I?

If this happens to you, email us as soon as possible at support@culturedlady.com, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.

 

I Have A Question On My Order Or In General That’s Not Answered Here… How Can I Get Help?

Please email us at support@culturedlady.com and we’ll respond as soon as we can.